James Row DMD, PC
Serving Redmond Bend Prineville Madras


What happens at my first exam?

The initial exam gives us a chance to see what your dental needs are, as well as discuss your dental goals, questions, and sedation options to address any anxiety you may have over dental care.  We ask that you arrive 15 minutes early to fill out your patient registration, as well as to enjoy the serenity of our 300 gallon salt water aquarium.  We will perform the necessary X-rays and a comprehensive oral evaluation.  You and Dr. Row will formulate a treatment plan to most effectively and comfortably meet your dental needs and goals.

Will I have a cleaning done on my first visit?

Most patients will receive a cleaning on their first visit; but since there is more than one type of cleaning, we need to perform a comprehensive oral evaluation to determine what type of care best suits your dental condition.

Do you take insurance?

We accept almost all insurance plans, the notable  exception being the Oregon Health Plan.  We are a participating member of the Oregon Dental Service.  Since plans periodically change, please call us to let us check your plan.  Before you come in, we will call your insurance company for a run-down of coverage so when you arrive we can explain how you, your benefits, and our fees work together.  We highly recommend you familiarize yourself with your insurance plan's restrictions and benefits.  We will make sure we provide as much information as we can, but please remember that your plan is a contract between you and your insurance company.

How are your fees?

Extraordinarily low! See "Our Fees" tab.

How do you bill?

We will collect your estimated co-payment at the time of service and then bill your insurance company by electronic mail for their estimated portion.  We will subsequently bill you if there is any remaining balance after receipt of the insurance payment.  We accept VISA, Mastercard, and DISCOVER credit cards, as well as debit cards, checks, and of course, cash.

Do you offer financing?

We offer a plan called Care Credit, which is designed specifically for health care expenses, and has a number of very attractive options.

Do you see children?

Yes, as early as age 3. However, our first consideration is for the comfort of the child, which may result in a referral to a pediatric dental specialist.

I'm ready to set up an appointment - what do I do?

You can contact us through Appointment Request, and we will contact you to schedule an appointment.  Or give us a call and we will help you get started.  We look forward to meeting you!


 ...and here's a few more questions that we are often asked!

Q: What should I do if I have bad breath?

Q: How often should I brush and floss?

Q: Are amalgam (silver) fillings safe?

Q: How often should I have a dental exam and cleaning?

Q: How can I tell if I have gingivitis or periodontitis (gum disease)?

Q: Why is it important to use dental floss?

Q: How can cosmetic dentistry help improve the appearance of my smile?

Q: What are porcelain veneers and how can they improve my smile?

Q: What can I do about stained or discolored teeth?


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